General Terms and Conditions

  • Full payment is required prior to joining the programme.
  • Registration and material are included in the general programme fees. Any lost material must be replaced at the student’s expense.
  • If students do not attend a scheduled class, the class cannot be rescheduled and it will be considered as taken.
  • Group classes cannot be rescheduled by the student.
  • Speak English Language Institute reserves the right to cancel or reschedule a class or programme due to unforeseen circumstances.
  • Speak English Language Institute reserves the right to change the group teacher.
  • The student must sit a placement test prior to joining a programme.
  • Students are not permitted to invite other people, included children and other family members, into the group without payment.
  • Children under 10 years of age cannot be left unattended in the reception or waiting areas while the student is in class. Speak English Language Institute is not responsible for any children left unattended in the institute.

Rescheduling, Cancellations, Refunds

Please make sure you are available to study on the days you choose before enrolling to avoid any complications.

  • Remaining study weeks can be rescheduled, or converted to credit note, provided a notice is given 3 days before the week begins (by 5:00PM Thursday the week before).
  • An additional fee of 100AED is required when rescheduling any remaining study weeks.
  • Study weeks cancelled less than 3 days before the week begins cannot be rescheduled and will be considered as taken.
  • Study weeks or remaining classes cancelled after the week begins cannot be rescheduled and will be considered as taken. This includes weeks for which the student does not show up for class.
  • If the student fails to show up for a study week and has not contacted the institute by Thursday of the same week, any remaining study weeks will automatically be put on hold. This may result in the student losing their seat in that particular group until a seat comes available.
  • Study weeks must be rescheduled within 6 months. Study weeks or credit notes not used within 6 months will be considered invalid.
  • Only 50% of study weeks or credit notes can be refunded in cash.
  • Refunds or credit notes will not be issued for individual group classes missed and these hours are not exchangeable for any other course or product.
  • A credit note must be used for an alternative GROUP course or programme within 6 months.
  • Books and other learning material that are used will not be refunded or exchanged under any circumstances.
  • Once a refund or credit note is given, the student can no longer participate in the programme for which they have received the refunded money.

Public Holidays

Please contact your nursery, school or company to check which holidays they take.

  • Speak English Language Institute is closed only for holidays set for the ‘Private Company Sector’ of Dubai.
  • The institute is not closed during extra holidays as set for government organisations. Please contact your nursery, school or company to check which holidays they take.
  • The value of any classes which fall on public holidays will be converted to credit note and can be used for any product or service that Speak English Language Institute offers.
  • Any classes which are missed by the student due to differences in holiday schedules cannot be replaced.

Group and Level Changes

  • Changing to an alternative group of the same level or lower is only possible if there is a seat available in the desired group and if the teachers and institute approve the change. 
  • Students cannot change group partway through a study week. Students must finish the current week in which they are studying before moving to an alternative group.
  • It is not possible to try individual classes in an alternative groups before moving.
  • Changing from a group course to private is not possible.
  • Changing to a higher level is only possible if students can successfully pass the Language Cert exam for the level in which they are studying.
  • The cost of the Language Cert exam ranges from 290AED-400AED and must be paid before booking the exam date.

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General Terms and Conditions

  • Full payment is required prior to the start of the course.
  • Registration and material are included in the general course fees. Any lost material must be replaced at the student’s expense.
  • If students do not attend a scheduled lesson, the lesson cannot be rescheduled and it will be considered as taken.
  • Group sessions cannot be rescheduled by the student.
  • Speak English Language Institute reserves the right to cancel or reschedule a session or course due to unforeseen circumstances.
  • If the student is studying in preparation for taking the IELTS exam, Speak English Language Institute cannot and does not make any promise that the student will be able to obtain their desired IELTS band score at the completion of the course.

Refund & Cancellation Policy – Please make sure you are available to study on a course before enrolling

  • Cancellation 4 or more days before the start of the course: refund of 100% of the course fees in a credit note to be used on another course, or 90% of the course fees in cash.
  • Cancellation 48 hours or more before the start of the course: refund of 80% of the course fees in a credit note to be used on another course, or 70% of the course fees in cash.
  • Cancellation less than 48 hours from the start of the course: refund of 50% of the course fees in a credit note to be used on another course, or 25% of the course fees in cash.
  • Cancelling attendance on the start day of a course, or after, forfeits the right to claiming any refund or attending a different course.
  • An additional fee of 10% of the total course costs is applied when rescheduling any group course.
  • Refunds or credit notes will not be issued for individual sessions missed in a group class, and these hours are not exchangeable for any other course or product.
  • A credit note is not exchangeable for cash. It can be used for an alternative schedule, course option or a different service of the same value within 6 months.
  • A minimum of 2 students is required in order to begin a course (excluding TBC. See below).
  • If the course is postponed or cancelled by Speak English Language Institute, we will provide a 100% refund immediately.
  • Books and other learning material that are used will not be refunded or exchanged under any circumstances.
  • Once a refund or credit note is given, the student can no longer participate in the course for which they have received the refunded money.

Public Holidays

  • Speak English Language Institute is closed only for holidays set for the ‘Private Company Sector’ of Dubai. The institute is not closed during extra holidays as set for government organisations. Any classes which are missed by the student due to differences in holiday schedules cannot be replaced. Please contact your nursery, school or company to check which holidays they take.

Task-based Conversation (TBC) Course Terms and Conditions

  • Lessons and activities begin at their scheduled time. Students arriving late to the Institute may miss their scheduled activity. The Institute will not assist in transporting late students to activities.
  • On occasion, it is possible that students will return to the institute later than the scheduled time after the activity is completed.
  • A minimum of 4 students is required in order to begin a TBC course.
  • Group sessions cannot be rescheduled by the student.
  • Speak English Language Institute reserves the right to cancel or reschedule a session or course due to unforeseen circumstances.
  • No refunds or course change options will be given to students who don’t feel comfortable participating in a particular activity.
  • Students must sign the STATEMENT of PERSONAL RESPONSIBILITY & RELEASE before joining the course.

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Private IELTS Course – General Terms and Conditions

  • Full payment is required before any classes can be scheduled.
  • Classes must be scheduled and taken in Speak English Language Institute during opening hours at a time which is convenient for both teacher and student.
  • A minimum of one class per week must be scheduled.
  • The student is not permitted to bring other students to the class.
  • Each private course must be completed within 6 months of the first class. Any classes that are not taken within this time will be considered as given.
  • Books and other material are NOT included in the course fees, but can be purchased separately if required.
  • Remaining hours cannot be exchanged for cash.
  • Remaining hours can be used as credit towards an alternative course.

Cancellation & Late Arrival Policy   

PLEASE READ CAREFULLY AND ASK A MEMBER OF STAFF IF YOU HAVE ANY DOUBTS

  • The student is permitted to cancel and reschedule classes provided that a cancellation notice by email or phone is given 24 hours in advance.
  • Classes cancelled within 24 hours, for any reason (including sickness and family emergencies) CANNOT be rescheduled.
  • Speak English Language Institute reserves the right to cancel or reschedule a session or course due to unforeseen circumstances. If this occurs, this DOES NOT give the student the right to cancel within 24 hours.
  • If students do not attend a scheduled class, the class cannot be rescheduled and it will be considered as taken.
  • The class will begin and finish at the scheduled time. Time lost due to late arrival cannot be replaced.
  • If the student is more than 15 minutes late without previously informing the institute, the class will be cancelled and considered as taken.

Outcomes of the preparing for the IELTS exam

  • If the student is studying in preparation for taking the IELTS exam, Speak English Language Institute cannot and does not make any promise that the student will be able to obtain their desired IELTS band score at the completion of the course.

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Privacy Policy 

  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. 
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  • Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy. 

 

Terms & Conditions 

  • Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
  • United Arab of Emirates is our country of domicile.
  • Minors under the age of 18 are prohibited to register as a User of this website and are not allowed to transact or use the website.
  • If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 
  • The cardholder must retain a copy of transaction records and Merchant policies and rules.

Method of payment

  • “We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency)”.

Delivery / Shipment Policy 

  • Speak English Language  Institute DMCC will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
  • Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

Refund and cancelation policy 

  • Refunds will be done only through the Original Mode of Payment.

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This Application collects some Personal Data from its Users.

Data Controller and Owner

Speak English Language Institute DMCC,
[email protected]

As you browse speak.ae, advertising cookies will be placed on your computer so that we can understand what you are interested in.  Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Speak.ae. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookie and Usage Data.

Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.
The Personal Data may be freely provided by the User, or collected automatically when using this Application.
Any use of Cookies – or of other tracking tools – by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.
Failure to provide certain Personal Data may make it impossible for this Application to provide its services.

The User assumes responsibility for the Personal Data of third parties published or shared through this Application and declares to have the right to communicate or broadcast them, thus relieving the Data Controller of all responsibility.

Mode and place of processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

Place

The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data

The Data concerning the User is collected to allow the Application to provide its services, as well as for the following purposes: Analytics.

The Personal Data used for each purpose is outlined in the specific sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Analytics

Additional information about Data collection and processing

Legal Action

The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
The User is aware of the fact that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System Logs and Maintenance

For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller erase the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.